Policies and Privacy
RIDERS CHOICE BIKES is a BMX ONLY Bike shop located in Medford, Oregon offering HOT PRODUCTS FROM OVER 100 MANUFACTURERS to the public. Product options and availability are always changing - Please drop us a line through our contact page if you have any questions or to notify of any site related problems. THANKS FOR CHECKING OUT OUR SITE!!!!
Here at Riders Choice Bikes we have worked hard to earn the trust and respect of local riders through our retail store in Medford Oregon. We pledge to all of our on line customers that we will continue the hard work necessary to gain and maintain your trust by offering a secure way of purchasing on the web. Personal information such as credit card numbers, expiration dates, personal contact information and shipping information will be on a protected server and processed through a largely used and respected merchant account service - www.mercurypay.com.
Riders Choice Bikes will only use the personal information given while placing an order for the following reasons:
A) Processing a purchase from our online store, fax order, phone order or mail-in order.
B) Contact assistance in event of problem or questions regarding an order or back order.
C) E-mail response/confirmation on orders and questions regarding order.
D) For addition to the Riders Choice Bikes customer contact list used for E-mail product specials, promotions, online contest or surveys.
If you're not 100% satisfied with using an online service for purchasing products from Riders Choice Bikes, call us for assistance with another form of payment at 1-877-RCBIKE-0 / 1-877-722-4530. We assure you that any process you decide will be secure within our company and only used for your convenience and benefit as listed above. By visiting Riders Choice Bikes, you are accepting the practices described in this privacy statement. Thank you for your continued business with Riders Choice Bikes online store.
Secure Ordering, SSL
This Web site is secured with a Thawte web server certificate. Transactions on the site are protected with up to 256-bit Secure Sockets Layer encryption. In the event that you are not comfortable entering your information to complete an online purchase please call our toll free order line (1-877-722-4530 / 1-877-RCBIKE-0)to place your order.
Terms and Conditions:
If your order suffers damage during shipping, let the delivery driver know immediately for insurance purposes. Riders Choice Bikes is not responsible for loss or damaged goods due to shipping. You will need to show the shipping box in the condition you received it as well as the shipping label on the box to process any shipping damage claims.
Shipping Shortages and Screw Ups
In the event that we ship you the wrong items or fail to ship the order as stated on your invoice, we will do whatever it takes to correct the problem. All problems must be reported within 48 hours of receiving the order. All corrections will be shipped by UPS ground free of charge.
Out of stock and Backorders
If an ordered item is found to be out of stock, we will make every effort to fill and ship the order within 72 hours. If an item is not currently available, we will contact you regarding the order.
If an item is not currently available, you may request that we place the item on "backorder status". In most cases we will notify you when the items on backorder are in stock and available to ship.
We do not “backorder” items on international orders. We will contact you first for substitute options. If no options are accepted, then we will ship the available items and cancel the out-of-stock items.
Guaranteed Low Price
We try very hard to make sure we have the best prices available for our customers by comparing competitors prices throughout the industry. If you find a lower price advertised in another published (or online) catalog within 30 days of purchase, we will do our best to match or beat those prices. However, in some cases, we may not be able to match a special sale price or closeout sale price seen on some items.
Payment on Orders
Credit Card Payment
Customers can use major credit cards to purchase any and all items. We accept Visa, MasterCard and American Express. You can use a Discover card on phone orders (not accepted through our website). You may use credit cards with online purchases, phone orders and faxed orders. The order will be shipped to the billing address of the credit card and the authorized cardholder only. In the event that the order is to be shipped to an address other than that of the billing address of the credit card, the order must be placed by phone and not through the web store. Due to fraud we must take extra security precautions if shipping to an address other than the credit card billing address. We also accept payment through Paypal, just follow the Paypal payment link through the shopping cart checkout.
Checks and C.O.D.
We no longer accept checks or C.O.D. as payment.
We have spent over a year developing our web site and online store and continue to perform updates and make changes and corrections as we grow. As always, mistakes can occur during the processing and listing of items on our online store, as a result, the online store or any printed advertisement may have incorrect information. We pledge to do our best to assure a high quality source for information related to products sold through Riders Choice Bikes. Riders Choice Bikes reserves the right to “blow it” or "screw up" from time to time. We apologize in advance for any mistakes and any inconvenience.